Resolve. Protect. Optimize.
Focus on your insurance claims
Focus Claims Consulting brings decades of commercial experience and technical expertise to the resolution of complex insurance claims - without recourse to litigation.
Your insurance policy is a vital balance sheet asset. We protect your business value by delivering optimal claim outcomes when you need it most.
About Us
Core Value Proposition
In the shifting landscape of financial lines insurance, business policyholders often struggle to achieve satisfactory claim results.
Complex claims too often escalate prematurely into confrontational coverage disputes, soon deteriorating into spiralling legal costs, uncontrollable multi-year delays and lasting damage to vital commercial relationships.
As trusted advisors to the appointed brokers of financial lines policyholders, we negotiate swift, amicable, and commercially sound claim resolutions directly with insurers without the involvement of external legal counsel.
Leveraging decades of market experience, precise technical know-how and longstanding relationships across the Asian insurance underwriting and claims community, our critical interventions deliver optimal claim outcomes without the friction, delay, or expense of litigation.
Our Three-Pillar Strategic Framework
Our engagement model is defined by a disciplined, conciliatory methodology designed to shift insurers from a non-committal reservation of rights or formal repudiation towards an agreement to indemnify.
01
Immediate Market Signalling & Credibility
Owing to our acknowledged standing and recognized expertise in insurance markets around Asia, our involvement in a claim sends an immediate, unambiguous signal to insurers’ leadership: this demand for indemnity is evidentially authentic, commercially equitable, and technically sound. We replace empty posturing with authoritative composure, expelling any initial presumption by the insurers that the claim is merely speculative.
02
Objective Technical Advocacy
By methodically and undemonstratively deconstructing insurers’ purported coverage defences, policy exclusions, and reservation of rights letters, we remove or minimise the technical grounds for non-payment. Our objective is not aggressive confrontation from the outset, but rather creating a clear, inescapable sense that an indemnity payment to the policyholder is the appropriate, inevitable outcome.
03
Expediting Payment Approval
Once an insurer accepts the technical merits of a claim, clearing the internal ratification process can be lengthy: line management authority, peer review/ audit scrutiny, senior executive pushback. Drawing from our decades-long experience of working with insurers, we understand when and how to act collaboratively with their internal stakeholders to expedite the validation process, and move forward smoothly and confidently toward payment.
Our Services
We advise corporate policyholders and individual board directors on disputed claims involving:
- Directors’ & Officers’ Liability
- Professional Indemnity, Errors & Omissions
- Investment Management
- Financial Institutions’ Crime & Civil Liability
- Cyber Risk & Network Security Liability
- M&A Transactional Risks, incl. Warranties & Indemnities
- Structured Credit, Trade Credit & Political Risks
For complex and disputed claims, skilled negotiators secure the best possible policy outcome as quickly as possible
Proactive management of the end-to-end process for the client's entire claims portfolio. Early identification of complex issues prevents snowballing into disputes
Reinvestigating aged or dormant claims to establish accurate financial valuations, strengthening client confidence in achievable claim outcomes
Prevention is better than the cure: removing obsolete and inaccurate clauses significantly reduces the risk of disputes over policy interpretation and underwriting intention
Why Policyholders Engage Us
Cost-effective, commercially agile and discreet claims expertise designed to protect relationships and deliver better outcomes without unnecessary litigation.
Cost Management
Our fees are predictable, controllable and highly cost-effective. Typically our claims advocacy services are charged predominantly on a no-win, no-fee basis.
Commercial Agility
We resolve complex disputes in weeks or months, rather than the years typically consumed by formal arbitration or litigation.
Relationship Preservation
Our constructive, non-adversarial methodology preserves the vital ongoing commercial relationship between your business enterprise and your insurers.
Complete Discretion
Confidential, executive-level discussions remain shielded from market publicity.
Who We Are
Nigel Taylor
Founder & Principal Consultant, Focus Claims Consulting
Nigel Taylor is the Founder and Principal Consultant of Focus Claims Consulting, bringing more than 25 years of hands-on experience managing complex financial and specialty lines claims across Asia-Pacific, North American, UK, and European markets.
Called to the Bar of England & Wales in 2001, Nigel developed his technical foundations in the London and Lloyd’s markets before relocating to Hong Kong in 2009. Prior to establishing Focus Claims Consulting in 2026, he held senior regional claims leadership roles across Asia with market-leading global insurers and international brokers.
A recognized market claims leader, Nigel offers strong technical expertise across Directors’ and Officers’ Liability, Professional Indemnity, Investment Management Insurance, Cyber, M&A Transactional Risks, Structured and Trade Credit and Political Risks.
His career is distinguished by a proven record of navigating complex, high-value coverage disputes to successful resolution, typically involving U.S. securities class actions, multi-party shareholder disputes, regulatory investigations and significant defence fee expenditure. Complementing his claims advocacy, he is also an established specialist in pre-loss policy drafting and wording reviews.
Applying his legal training and a composed, practical approach to resolving disputes, Nigel maintains total focus on delivering optimal claims outcomes for corporate and institutional clients.
Selected Recent Case Experience
A selection of complex, high-value claims across financial and specialty lines, demonstrating our experience in securing optimal claim outcomes
US Shareholder Disputes
Securities class actions
USD 400mil, USD 65mil,
USD 45mil
US Federal & State Regulatory
Personal data privacy breach
USD 700mil
Asia Retail Bank Frauds
Duplicated wire transfers
USD 200mil
Corporate ownership conspiracy to defraud
USD 25mil
Fraudulent collateral
USD 35mil
Asia Regulatory
Bank customer 'phishing'
USD 10mil
E-commerce solvency breach
USD 30mil
HK Shareholder Actions
Business email compromise
USD 10mil
HK Regulatory
Bank product misselling
USD 30mil
HKEx listed non-disclosure of losses
USD 120mil
Cyber
Personal data privacy breach
USD 2mil
Faulty software update
USD 5mil
M&A
Breach of seller warranty re commercial property lease
USD 60mil
Breach of seller warranty re pharma product licensing
USD 40mil
Political Risk
Govt revocation of telcom licence
USD 25mil
Govt expropriation of 4G infrastructure
USD 100mil
Contact Us
Please contact us now for a free and confidential preliminary assessment of your pathway to proper redress.